Terms and Conditions

General information

1 – Zagrywki is managed by Gravity Park Sp. z o. o. with its registered office in Warsaw at 35 Goplańska Street, 02-954 Warsaw, tel. 22 123 55 66 entered into the National Court Register in the Register of Entrepreneurs under the number 0000514593, entered in the National Official Register of Business Entities REGON under the number 147296989, tax identification number NIP 9512380720, hereinafter referred to as the organizer.

2 –  The mailing address is Zagrywki, Nowy Świat 4a, 00-497 Warsaw, tel. 22 123 55 66,

e-mail: info@zagrywki.pl.

3 The place where the services provided by Gravity Park Sp. z o.o. are supplied is:

Zagrywki, 4a Nowy Świat Street, 00-497 in Warsaw

4 All persons using the services provided by Zagrywki, hereinafter referred to as users, are required to read these Terms and Conditions.

Entering the Zagrywki establishment is tantamount to reading and accepting these Terms and Conditions.

5 – You must have a valid entrance ticket to use the activities at Zagrywki

(ticket types and price list are available at ticket offices and on the website www.zagrywki.pl),

6 – During your visit to Zagrywki, it is essential to follow the instructions provided by the staff.

7 – Your visit to Zagrywki may be subject to additional terms and conditions you are obliged to get acquainted with.

Detailed terms and conditions of Zagrywki apply to:

a Organisation of events;

b Cloakroom

8 – It is forbidden to consume food and drinks purchased outside of Zagrywki.

9 – The premises of Zagrywki are monitored by CCTV. The image is recorded to ensure the safety of persons visiting Zagrywki without prejudice to their personality rights.

10 Persons visiting Zagrywki consent to free use and distribution of their image, registered during their visit to Zagrywki, for marketing purposes. The consent is granted for an indefinite period and with no territorial restrictions.


11 From 18:00 hours, only adult persons are allowed on the premises

12 Minors can place bookings which end at 18:00 at the latest

13 Children over 13 years of age, inclusive, can only use the activities at Zagrywki when accompanied by adults.


14 The Organizer does not provide childcare for children and adolescents.

15 The Organizer does not bear any liability for any destruction or damage to objects belonging to persons visiting Zagrywki, with the exception of damage caused by Zagrywki.

16 The Organizer does not bear any financial liability for items lost or left in or around the area of Zagrywki. Items lost or left at Zagrywki can be picked up at the reception if they are found by a staff member or handed over by a third party.

17 The fee for losing a cloakroom band is PLN 10.

18 – Visitors use the activities at Zagrywki on their own responsibility. The organizer does not bear any liability for any damage to participants, including injuries, bodily harm and their consequences, with the exception of damage caused by Zagrywki.

19 In particular, Zagrywki does not bear any liability for any damage resulting from using the infrastructure of Zagrywki in an inappropriate way, contrary to the instructions and directions of the staff or the sole fault of the person using the activity.

20 Employees of Zagrywki have the right to invite to leave or refuse entry to guests whose behavior endangers their safety or the safety of other persons Zagrywki.

21 In the event of a large number of people on the premises, the staff of Zagrywki may let valid reservation holders in first.

Ticket sales

22 The Organizer conducts online sales of entrance tickets to Zagrywki on the website at www.zagrywki.pl, where website users can place an order.

23 The person ordering a ticket and paying the fee purchases the right to use the activities at Zagrywki within the period specified in the ticket.

24 When placing an order via the website, the user is obliged to choose the date and time of entry, the type and number of tickets, the method of payment for the tickets and to read and accept the provisions of the Terms and Conditions, which is a condition for completing the order.

25 After placing an order, the user receives a message by e-mail confirming that the order was received by the System (ORDER CONFIRMATION).

26 The price of the purchased ticket is binding for the organizer and the buyer at the moment of placing an order to purchase a given ticket.

27 The Organizer reserves the right to change: ticket prices, ticket types. The above right does not affect the execution of the concluded agreements and orders placed before such changes come into force .

28 One person can purchase an unlimited number of available tickets for the activities in Zagrywki at a time.

29 The Organizer does not bear any liability for failure to place an order or to provide order confirmation, to complete payment due to an incorrect or inaccurate address provided by the Customer, problems with Internet connection or other circumstances beyond the Organizer’s control.

30 Pursuant to Article 38(12) of the Act on Consumer Rights of 30 May 2014, the buyer of an entry ticket does not have the right to withdraw from a distance contract, as this right does not apply to contracts for services related to leisure, entertainment or sports events, if the contract specifies the day or period of service provision.

31 Complaints concerning electronic payments are addressed by PayU service. The user sends the complaint to the mailing address of Zagrywki, and it is forwarded to PayU service. The complaint should contain the following information: name and surname, date, number and amount of the transaction. PayU undertakes to provide full and comprehensive complaint handling.

32 In cases other than those mentioned in point 37, complaints are considered by the Organizer within 14 days from the date of receipt of the complaint to the mailing address of Zagrywki.

33 Settlements of credit card and e-transfer transactions are carried out by PayU.

34 Gravity Park sp. z o.o. issues and sends electronic invoices, ensuring the authenticity of their origin and the integrity of their content. An electronic invoice, in accordance with the Act of 11 March 2004 on the tax on goods and services (Journal of Laws of 2004 No. 54, item 535, as amended), has the same legal value as its paper equivalent.

35 The court competent to settle all disputes shall be the court locally competent according to

the provisions of the law.

36 In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply.

Personal data

37 Gravity Park Sp. z o.o. with its registered office in Warsaw at 35 Goplańska Street, 02-954 Warsaw, shall be the data controller.

38 – Personal data shall be processed in accordance with Regulation 2016/679 of the European Parliament and of the Council (EU) ) of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing the 95/46/EC Directive (General Data Protection Regulation – hereinafter referred to as “GDPR”).

39 – Personal data shall be processed for the following purposes:

a to perform an agreement or to act at the request of the data subject prior to the conclusion of an agreement (legal basis: art. 6(1)(b) of the GDPR),

b – to handle the enquiries related to the provision of services (Article 6(1)(f) of the GDPR),

c – to handle complaints (Article 6(1)(b) of the GDPR),

d – to keep records for the purpose of establishing, investigating or resolving claims (Article 6(1)(f) of the GDPR).

40 – The provision of data shall be voluntary, yet necessary to use the service.

41 – The scope of data required includes: first and last name, e-mail address and telephone number. These data are processed in order to identify the person or for subsequent verification.

42 The Controller shall not transfer, sell or lend the collected data.

The data shall only be disclosed to authorized employees or associates of the Controller providing services related to the handling of the processes of receiving or archiving statements.

43 – With regard to consent forms, personal data is processed for up to 10 years from the date of filing the declaration. The processing period depends on the possibility of pursuing claims.

44 With regard to the accounts set up at the booking stage, personal data is processed until the account is deleted. After deleting the account, the Controller has the right to process only the data necessary to establish, pursue or defend legal claims or in cases when data retention is required by tax law.

45 Each data subject shall have the right to access, rectify, erase or limit the processing of their personal data, including the right to object to the processing, as well as the right to transfer the data and lodge a complaint with the supervisory authority.